At Costumic – Ghana, we want your shopping journey to be simple and reliable. Below is our Shipping & Return Policy for local and international orders.
1. Domestic Shipping (Within Ghana)
- Orders are processed within 1–2 business days
- Standard delivery takes 2–5 business days, depending on your location
- Shipping costs are calculated at checkout based on the delivery address and order size
2. International Shipping
We proudly ship worldwide so you can enjoy Costumic fashion wherever you are.
- Shipping fees vary by destination, weight, and delivery option selected
- Customs & Duties: International orders may incur additional import taxes, duties, or fees. These are the buyer’s responsibility
- Delivery timelines: Estimated times are shown at checkout, but may vary due to customs or seasonal delays
3. Order Tracking
You will receive an email with tracking details once your order is shipped, so you can follow it until delivery.
4. Return Policy
We want you to love your purchase. If you’re not satisfied, eligible returns can be made under the following conditions:
- Items must be returned within 7 days of delivery
- Products must be unused, unwashed, and in original condition with tags attached
- Custom-made or clearance items are non-returnable
How to Return:
- Email support@costumic.com with your order number and reason for return
- Our team will provide instructions
- Customers cover return shipping unless the item received was damaged or incorrect
Refunds: Once the returned product is inspected, refunds are processed to your original payment method within 7–10 business days
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